18.srpna 2011

PC a internet Kontakty na Microsoft support

Partneři Microsoft Registered Member mohou vybírat z následujících druhů podpory:

Linka poradenství v oblasti bezpečnosti

Bezplatná pomoc s problémy, které se týkají zabezpečení počítače, počítačových virů, nastavení firewalls a ochranou soukromí.

Neomezený počet incidentů

Technická podpora pro předplatitele Microsoft Action Pack Subscription

Tel.: 841 300 300 / 3 / 1 (Po-Pá 8:00 - 20:00)

Email: profcz@microsoft.com

Technická podpora pro předplatitele MAPS. Rozsah technické podpory je vše mimo MS Games a MS Hardware.

Počet incidentů za 1 kalendářní rok: 3

Business Critical Phone Support (Po-Pá 8:00 - 20:00)

Tel.: 841 300 300 / 3 / 1

Telefonická podpora při ohrožení produkce - primárního podnikatelského zaměření u zákazníka. Omezeno pouze na situace, které lze řešit po telefonu.

Před použitím se partneři musí zaregistrovat podle instrukcí uvedených na stránce: http://support.microsoft.com/ActivateSupport

Upozornění: Službu Business Critical Phone Support mohou od 1.ledna 2009 využívat pouze ti partneři Registered Member, kteří jsou předplatitelé Microsoft Action Pack, členové Empower for ISVs nebo mají kvalifikaci Small Business Specialist.

Neomezený počet incidentů

OEM předinstalační podpora a diskusní skupiny Vap.oem

Podpora při předinstalaci OEM systémů. On-line formulář a privátní diskusní skupiny.

Neomezený počet incidentů

Diskusní skupiny, znalostní databáze Knowledge Base

Řešení problémů komunikací s jinými uživateli a vyhledáváním v Knowledge Base.

Využití znalostní databáze Knowledge Base a diskusních skupin je zcela zdarma, dostupné prostřednictvím internetu.

Předplatné Technet

Předplatné Technet Subscription pro ČR řeší společnost Daquas

Tel.: 222 512 201

Email: technet@daquas.cz


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